Better Guest Communication
Deliver more personalised guest experiences and save time in the process. Increase profitability by offering upsells. Automate routine and repetitive communications.
Save time. Give Better Guest Experiences
Writing and personalising communications these takes time. BetterGuest can automate all of this.
Ask the right questions to know your guest. Use our smart forms to ask the right questions of each guest.
Create the most memorable moments for your guests and empower your staff – free them from the mundane to pursue tasks that make a difference.
Upsell to increase your profit
Let BetterGuest do the heavy lifting.
An Upsell Automation checks availability of your configured upgrades and emails offers to guests at a discount you decide on.
When the guest shows interest, you approve and update the booking.
Better Guest Experiences with BetterGuest
Our powerful platform is fully integrated with your PMS and fully customisable. Be up and running within minutes and our support team is with you every step of the way.
Save Time & Personalise
Routinely cut-and-pasting to send communications?
Automate with BetterGuest. Inject booking data or custom variables like WiFi and gate codes. Once place to update.
Increase Profitability
Turn your unsold rooms into an opportunity: offer guests an upgrade at a reduced rate – a win-win.
Calculating and sending upsell offers takes time, so many hosts don’t get around to it. BetterGuest can do it for you, automatically.
Better Guest Experiences
Keep guests informed throughout their journeys.
Personalise experiences, by finding out what guests want with a pre-arrival form.
Enable guest registration online at their convenience, simplifying check-in .
Early warning about Booking Amendments
Bookings from some big OTAs result in amendments, such as extra guests being added after the booking is placed.
BetterGuest’s forms can quickly capture an Amendment Request and notify you – allowing you to deal with these changes timeously.
Your Unique Communications
Every Establishment is unique, and BetterGuest is completely customisable to match your needs.
You have full control over the content of your forms, emails and messaging, what is asked of each guest and when communications are sent.
WhatsApp Automations (soon)
With a WhatsApp Business Account integration, you can automatically send WhatsApp messages to guests – like a short message on the day of arrival to be alerted to changes or complications.
And with our integration, guests will see your logo with chats, strengthening your brand.
Don't Forget
Need to take the deposit 30 days before arrival? Or book that restaurant for a guest?
No problem, automatically create a Task, or send yourself an email reminder.
Channel Specific Communication
Is your communication that same for bookings from big OTAs like Booking.com and direct bookings?
With Conditions you can match your communication to the booking channel.
Enable Future Marketing
Aquire your guest’s real email addresses. Obtain permission to market to them with a POPIA compliant process.
Then market directly to them and increase your repeat ratio.
Unique Communications
Every establishment is different, and your communications should reflect this. Customise your automations to match your needs. Our smart forms can be configured to ask different questions for each guest. And our front desk app enables a streamlined check-in for your guests.
When the guest has completed a form, we send a PDF copy to you and to your guest.
